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Date	Titolo	Authors	Source
January 2008	,Gaiardelli, P; Cavalieri, S; Saccani, Nicola, January 2008 Exploring the relationship between after-sales strategy and design for X methodologies	Gaiardelli, P Cavalieri, S Saccani, Nicola
January 2008	,Saccani, Nicola, January 2008 L’innovazione di prodotto nell’elettrodomestico tra tecnologia e bisogni del cliente	Saccani, Nicola
January 2008	,Saccani, Nicola, January 2008 Le risorse umane: un fattore critico di successo nel post-vendita (e non solo)	Saccani, Nicola
January 2008	,Bacchetti, Andrea; Pasinetti, Michele; Perona, Marco; Saccani, Nicola, January 2008 Performance assessment of service shops: an empirical investigation	Bacchetti, Andrea Pasinetti, Michele Perona, Marco e altri
January 2008	ECONOMIA & MANAGEMENT,Fuschillo, F; Lanzone, C; Miragliotta, G; Perona, Marco, January 2008 Quanto costa vincere? Il controllo dei costi in ferrari Gestione Sportiva	Fuschillo, F Lanzone, C Miragliotta, G e altri	ECONOMIA & MANAGEMENT
January 2008	ECONOMY,Perona, Marco, January 2008 Se l'assistenza va a vuoto	Perona, Marco	ECONOMY
January 2008	CONSUMATORI, DIRITTI E MERCATO,Saccani, Nicola, January 2008 Servizio post-vendita: il caso degli elettrodomestici	Saccani, Nicola	CONSUMATORI, DIRITTI E MERCATO
January 2008	ECONOMY,Perona, Marco, January 2008 Siete pronti al pay per use?	Perona, Marco	ECONOMY
January 2008	,Bacchetti, Andrea; Pasinetti, Michele; Perona, Marco; Saccani, Nicola, January 2008 The outsourcing of product service provision for durable consumer goods. A methodology for process and performance assessment of third party service shops	Bacchetti, Andrea Pasinetti, Michele Perona, Marco e altri
January 2007	,Saccani, Nicola; Songini, L; Gaiardelli, P., January 2007 A supply-chain oriented performance measurement system for the after-sales process and network	Saccani, Nicola Songini, L Gaiardelli, P.